Our Team

Our front desk coordinators handle all scheduling, insurance verification, and billing questions, and you will usually speak with one of them when you call our office or arrive for a visit. They can check your coverage before your appointment, explain any out-of-pocket costs, and help set up a payment plan if needed. If you ever have a question mid-treatment, feel free to ask any team member and they will connect you with the right person.

A patient coordinator will greet you, confirm your paperwork and insurance details, and walk you back to a treatment room shortly after you check in. A dental assistant or hygienist will then review your health history, take any necessary X-rays, and explain what to expect before the doctor comes in. We try to keep waiting time to a minimum and will always let you know if something is running behind.

We do our best to keep you with the same hygienist for cleanings so there is continuity in how your gum health and oral habits are tracked over time. Scheduling constraints occasionally mean you will see a different team member, but everyone has full access to your chart and history, so your care stays consistent. If you have a preference, just mention it to our front desk when booking.

Our assistants and hygienists are trained to recognize signs of anxiety and will slow down, explain each step, and check in with you throughout the procedure. We can use hand signals so you can pause the work at any point without needing to speak, and we are happy to talk you through sedation options if that would help. Many patients tell us our team's calm, patient manner is what finally made dental visits manageable for them.

Absolutely, this is one of the biggest parts of their job. Our hygienists spend time during every cleaning going over brushing technique, flossing habits, and any trouble spots they notice, and they are glad to recommend specific toothpaste or tools for your situation. If you think of a question after you leave, you are welcome to call our office and ask for the hygienist by name.

Call our office directly at (702) 577-3702 and our patient coordinators will reschedule your appointment or work you into the schedule if you are dealing with pain or a dental emergency. We keep a few same-day slots open each week specifically for urgent situations. Our team will ask a few quick questions to understand what is going on before getting you in to see the doctor.

Our assistants and coordinators keep detailed notes in your chart so every provider you see, whether a hygienist, dentist, or specialist, has a full picture of your treatment history and upcoming plan. If you need a referral or a follow-up visit, our front desk team handles the coordination and keeps you updated on timing. Nothing falls through the cracks because the whole team has access to the same records.

Yes, our patient coordinators can check your benefits and give you a cost estimate before you schedule a treatment, so there are no surprises when you arrive. They work with most major dental insurance plans and are happy to explain in-network versus out-of-network coverage over the phone. You can find more detail on the plans we accept on our Insurance page.